Job specification “We empower brands to win, with positive and responsible creative.” We are a purpose led creative business that uses powerful brand shaping thinking to solve problems and realise ambitions more sustainably, one project at a time. As a B Corp agency we create responsibly, through strong principles and a vibrant, inclusive creative culture. We have embedded the Sustainable Marketing Compass and the principles of B Corp into our business, and this supports our strategic thinking and culture. Our values: Learning – We are always learning Agility - We embrace challenges with agility & decisiveness Integrity - We consciously do the right thing for people and the planet Thoughtful - Being thoughtful and fair enables better collaboration Diversity - We respect every voice in the room Determination – We hold steadfast in the face of adversity, and we are a force for good. Job role: Account Manager Reporting to: Senior Account Manager / Accoutn Director Department: Clients Services Location: Hybrid / Leeds Salary: £30,000 - £40,000 per annum About the job: The Account Manager is a dynamic and relationship-driven role, supporting the Client Services team with managing projects, nurturing client relationships, and handling day-to-day responsibilities. This role focuses on leading and supporting smaller client projects that align with The Onlii’s business goals and financial targets. You’ll act as a key contact for clients, helping to ensure projects run smoothly while working closely with the Senior Account Manager and wider Client Services team. As part of a growing business, the Account Manager will gain exposure to a variety of opportunities and experiences, including working with senior clients at leading brands. This is a fast-paced role where no two days are the same. Key Responsibilities: Client and Project Management Act as a key point of contact for clients, providing exceptional service and ensuring their needs are met. Lead and support the management of smaller client projects, ensuring they are delivered on time and within budget. Write and deliver clear, detailed briefs to the Creative and Studio teams. Coordinate daily schedules and ensure smooth communication between teams. Attend client meetings—both virtual and in-person—to discuss project progress and deliverables. Collaboration and Support Work closely with the Senior Account Manager and Client Services team to deliver projects aligned with business goals. Proactively identify opportunities for improvement and share insights with the wider team. Track project budgets and maintain accurate financial records. Growth and Development Participate in networking events to represent The Onlii and build industry connections. Contribute ideas for the company newsletter and other internal initiatives. Actively pursue self-development through reading, podcasts, and online courses. Sustainability and Responsibility Advocate for ways clients can reduce their environmental impact and align with The Onlii’s values. Support the company’s commitment to sustainability by embedding responsible practices into client projects. Equity, Equality, Diversity, and Inclusion (EEDI) At The Onlii, we are committed to fostering a culture that values equity, embraces diversity, and ensures inclusion across all levels of our organisation. As a fundamental part of this role, you will: Actively contribute to an environment that respects and includes every voice. Recognize and address unconscious bias in decision making and interactions. Promote inclusive practices and champion equitable opportunities in all aspects of your work. Support and uphold The Onlii’s commitment to EEDI principles, ensuring that these values are reflected in both your personal actions and team culture. Person specification: Skills Desirable Skills: Experience in a B Corp Certified or purpose-driven organisation Essential Skills Excellent communication and interpersonal skills, with the ability to collaborate across departments Excellent written and verbal communication skills. Confident and proficient user of MS365 (Outlook, Word, PowerPoint, Excel, and Teams). Proactive and able to manage tasks independently with minimal supervision. Solid understanding of marketing principles. Strong organizational skills, with the ability to manage multiple priorities and deadlines. Problem-solving mindset, with the ability to think on your feet. Quick learner, comfortable with adopting new software and tools. Experience Minimum of 4 years combined experience as an Account Manager and Account Executive Successfully managing multiple projects or work streams against deadlines. Experience in a client-facing role. Budget management and financial tracking. Contributing to the delivery of creative or marketing projects. Attitude At The Onlii, our values are more than words they define who we are and how we show up every day. We expect every team member to embody the following attitudes: Curious and Growth-Oriented : You embrace learning as a lifelong journey, staying open to feedback, seeking new knowledge, and challenging yourself to grow both personally and professionally. Adaptable and Decisive : You face challenges with a positive mindset, balancing agility with thoughtful decision-making to overcome obstacles and deliver impactful results. Ethical and Responsible : You act with integrity, making decisions that prioritise people and the planet while staying true to your commitments. Collaborative and Fair : You are thoughtful in your interactions, valuing fairness and mutual respect to foster collaboration and build stronger relationships. Inclusive and Respectful : You actively listen to and include every voice, celebrating diversity as a source of strength and innovation. Resilient and Purpose-Driven : You are determined to succeed, showing resilience in the face of adversity and using your energy to create positive change for the team, clients, and the wider world. Personal situation Ability to work from Leeds a minimum of 2-3 days per week. Willing and able to travel as required for client meetings and team sessions. Flexible to meet project demands, which may include occasional extended hours. United Nations Sustainability Goals (UN SDG’s): This role supports The Onlii’s commitment to 7 of the 17 UN SDGs, with a focus on Gender Equality, Decent Work and Economic Growth, Industry, Innovation and Infrastructure, Reduced Inequalities, Responsible Consumption and Production, Climate Action, and Partnerships for the Goals. Goals will be set within your PDR review / induction process, with specific targets against the UN SDG’s, that align with our business strategy.
